As staffing shortages continue to challenge the hospitality sector, Australian clubs are rethinking how they support, train, and retain their teams.
“There has been a clear shift towards shorter, industry-focused training that provides immediate value,” suggested Ivan Negro, RTO manager at Barrington Group.
“Instead of lengthy qualifications, clubs are choosing skillset-driven courses with practical outcomes. This includes bundling multiple short courses into a single training day and opting for flexible, on-demand online learning that can be delivered in-venue, minimising time away from work and allowing staff to upskill with less pressure.”
Negro explained that the rise of micro-credentials – short, targeted learning moments that can stack into formal qualifications – has been a game-changer, allowing staff to feel a sense of progression without the burden of long-term study commitments.
“Ongoing development keeps staff engaged and motivated in their roles,” he said.
“It expands their skillsets, creates opportunities for career advancement, and fosters a sense of purpose, all of which contribute to wellbeing and job satisfaction.
“When employees feel supported in their growth and see their employer’s investment in their success, they’re more likely to stay committed and enjoy their work.”
At a time when the sector is battling both rising stress levels and a shortage of skilled workers, Negro said programs like Barrington Group’s Future Club Leaders, which combines a Diploma of Leadership and Management, is helping deliver invaluable industry networking opportunities that support long-term career growth.
“Online training that focuses on emerging areas, such as our Managing Psychosocial Hazards in the Workplace module, are also gaining traction. These modules not only build relevant skills but also foster safer, more supportive environments where employees feel valued, confident and empowered to thrive, thus improving retention,” he added.
Negro also pointed to an “exciting upcoming project” from Barrington Group, which involves developing and promoting customised Job-Ready Skills programs tailored to essential business areas in clubs such as HR, work health and safety, food and beverage, gaming, and marketing.
“These programs aim to equip staff with practical, role-specific skills from day one, helping them feel more capable, confident, and connected to their work, ultimately supporting stronger retention and performance outcomes across the business,” he said.
This is an excerpt from an article that featured in Club Management Winter. Read the full article below.